IT Revolutionizing Smart City Solutions

The key with Smart City initiatives is that all of these technologies work in harmony so we can gather the analytics to ensure Denver is on the leading edge for our internal customers and our residents.

Recent Technologies

Denver Technology Services also supports the city’s Safety organizations (Police, Fire and Sheriff). The technology that includes everything from body-worn cameras, to case management systems for our attorneys, is transforming that industry. As body-worn cameras are leveraged, it creates process and technology opportunities downstream. It is a fascinating time to be able to partner with multiple agencies to drive automation and more reliable evidence.

New Role of IT and CIO

We have moved from a support organization to a business enablement partner. My role as CIO is to partner with Denver Mayor Michael Hancock, his administration, and my colleagues around the city to solve business and community problems. Our ability to understand that line of business and bring technology, process and project management skills to the table is a necessity. It is a great time to be a CIO and play an important role in driving efficiency, innovation and solutions.

Contribution in Tuning the Relation of IT with Business

I mentioned in a previous answer that we’ve evolved from being a support organization to a business enablement partner. The transformation effort started by building a great culture so that we can retain high performers, and recruit new, valued team members. Once we developed a high-performing culture, it positioned us for improved interaction with our business partners to drive innovation and problem solve. We started with one win at a time, which positioned us for the next one, and the next one, etc. We have to continue to deliver and be responsive to the business needs of the city, which is a complex, diverse organization.

Role of Security and CSO

The role of security is significant. We continue to invest in resources as well as educate our end users on security. We have a full time CISO who has a team dedicated to ensuring our preparedness to threats, vulnerabilities and educating our users.

Advice to CIOs

My advice is to focus on building relationships and trust with your business partners. Stay committed to adding tools to your tools box around:

• Building a great culture for your employees

• Effective communication

• Surround yourself with people who complement you

• Deliver!

Use these tools to be a trusted business partner who can drive value to the business.