Most of the smart city solution providers find it a bit task and challenging to provide solutions according to the customer expectation. As cities undertake Smart City initiatives, solution providers should develop offerings aligned with customer expectations; this is where SaoBacDau differentiates itself as the company has a highly customizable solution portfolio, which resonates into a better customer retention rate when compared with the other contractor companies. Through their step-by-step methodology, the firm provides a realistic solution to build a smart city. Every city has to develop its own smart-city strategy—focusing on different elements such as environmental management and traffic controller. “First thing we need to do is digitization, and we need to view the database and view data center, security center and but for the different city we approach in a different manner,” states Tuan.

The intelligent transportation system is one of the strategic solutions of the firm, which is integrated solution between information and communication technology that allows managers to monitor, operate, and control the traffic system in the most comprehensive way. The firm has incorporated the strategy of dividing things into a sub-vertical, and focus separately on those subdivided verticals like vertical for education, city operation etc. Once the strategy gets success, then SaoBacDau aims to expand it to the other vertical—the manner in which the strategy has been developed by the firm. SaoBacDau also continuously works on improving their quality of services to customers’ from different businesses, mainly focusing on transportation and environmental management.

Besides endowing the smart city solutions, SaoBacDau also focuses on delivering a digital solution for manufacturing, healthcare, and education. The company has successfully deployed intelligent transportation projects and has established their ability to master the technology and new trends. Tuan believes that with the evolving IT era there is a new phase of IOT coming up i.e., Internet connection universe, and his firm is at the forefront to leverage this trend.

Going ahead, the firm aims to invest in R&D such that the firm can provide an optimal quality service, which meets the customers’ needs. By adopting the qualities of honesty and customer satisfaction SaoBacDau intends to provide better quality solution and project and will continue to pursue the same path in the near future.